Terms of service

Terms and Conditions

Welcome to Horsix! These Terms and Conditions govern the use of the website horsix.com (the “Site”), operated by HORSIX SPAIN - HORSE FEEDING SOLUTIONS, S.L. By accessing and using this Site, you agree to comply with these Terms. If you do not agree, you should not use this Site.

For information on how we collect and process your personal data, please review our Privacy Policy.

 

 

In compliance with Article 10 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSI), it is hereby stated that the owner of the website horsix.com is HORSIX SPAIN - HORSE FEEDING SOLUTIONS, S.L., with Tax ID B75401877, registered address at Calle Benito Arias Montano 1, Staircase 1, 4th Floor, Office 4, 06800 Mérida, Spain.

1. Terms and Conditions

1.1. Placing Orders

By placing an order on Horsix, you are making an offer to purchase a product, subject to availability and our price confirmation. Once the order is placed, you will receive an email confirming its receipt. This email does not constitute order acceptance, only confirmation of submission. The purchase contract is only considered finalized when you receive an email confirming the shipment of the products.

We reserve the right to refuse any order if:

  • Payment is not authorized;

  • There are shipping restrictions for the specified destination;

  • The product is no longer available;

  • There is an error in the product description or price.

1.2. Pricing and Availability

The prices displayed on the Site include VAT for customers within the European Union. For customers outside the EU, prices do not include VAT, customs duties, or import taxes. If your order is subject to customs fees in the destination country, these will be charged by the local customs authority.

If we detect an error in the price of a product you have ordered, we will contact you to confirm the purchase at the correct price or to cancel the order. If we are unable to reach you, the order will be canceled, and payment refunded.

All products are subject to availability. In the event of stock depletion after order confirmation, we will inform you and offer a refund or replacement with a similar product.

For Canary Islands, Ceuta, and Melilla, we do not accept orders through the online store. If you wish to purchase our products, you can request a quote through the contact channels available on the site.

Prices may be changed at any time, but such changes will not affect confirmed and paid orders.

1.3. Payment Methods

We accept the following payment methods:

  • Portugal: Multibanco reference, Credit/Debit Cards, MB WAY, PayPal.

  • Spain: Credit/Debit Cards, Bizum, PayPal, BNPL.

Full payment must be made before order shipment.
Horsix reserves the right to cancel orders that have not been confirmed by the payment system or that show signs of fraud.

1.4. Product Availability

All products displayed on the website are subject to stock availability. If a product is out of stock after order confirmation, we will contact you to offer a solution, such as replacing it with a similar product or refunding the amount paid.

 

 

2. Shipping and Returns

2.1. Shipping Times and Costs

  • Individual products and small orders: Estimated delivery in 24 to 48 business hours.

  • Full pallets: Delivery within 3 to 7 business days, depending on location.

  • Balearic Islands: Up to 10 business days.

Shipping costs are calculated at checkout and vary based on the weight and destination of the order.
Orders placed over weekends and holidays will be processed on the next business day.

Horsix is not responsible for delivery delays caused by external factors such as adverse weather conditions, strikes, or other force majeure events.

2.2. Returns and Exchanges

Right of Withdrawal

Customers have the right to cancel their purchase within 14 calendar days after receiving the product, without needing to provide a reason. To exercise this right, you must contact us at info@horsix.com and follow the return instructions.

The refund will be issued using the same payment method within 14 days after receiving the returned product.

Return Conditions

  • The product must be returned in perfect condition, unused, and in its original packaging.

  • Return shipping costs are the customer's responsibility, except in cases of errors by Horsix or defective products.

If the product has been damaged during transport, the customer must note this on the delivery receipt and notify us within 24 hours of receipt, including photos for a claim with the shipping company.

 

 

3. Intellectual Property

All content on the Site, including images, logos, text, and graphics, is the property of Horsix and may not be copied, modified, or distributed without prior authorization.

 

 

4. Cookie Policy

This website uses its own and third-party cookies to analyze user navigation and improve your experience. For more information, please consult our Cookie Policy.

 

 

5. Basic Data Protection Clause

Data Protection
The personal data provided through this website will be processed by HORSIX SPAIN - HORSE FEEDING SOLUTIONS, S.L., as the data controller, in accordance with Regulation (EU) 2016/679 (GDPR) and the LOPDGDD. The purpose is to manage user inquiries and orders.
You may exercise your rights of access, rectification, deletion, objection, limitation, and portability by contacting info@horsix.com.
For more details, see our Privacy Policy.

 

 

6. Website Usage

By using this Site, you agree not to:

  • Publish false or misleading information;

  • Violate third-party rights (including intellectual property);

  • Use the Site for illegal or fraudulent purposes.

Horsix reserves the right to suspend or cancel accounts that violate these conditions.

 

 

7. Liability

Horsix is not responsible for:

  • Delivery delays caused by shipping companies;

  • Customs fees charged in the destination country;

  • Damages caused by improper use of products.

We strive to ensure the accuracy of the information on the Site but cannot guarantee that there will be no occasional errors.

 

 

8. Dispute Resolution

These Terms and Conditions are governed by Spanish law.
In the event of a dispute, customers may use the EU Online Dispute Resolution platform:
🔗 https://ec.europa.eu/consumers/odr

If no amicable resolution is reached, disputes will be submitted to the courts of Madrid, Spain.

 

 

9. Changes to the Terms and Conditions

We may update these Terms and Conditions at any time. Any changes will be published on the Site and will take effect on the date of publication.

 

 

10. Contact Information

If you have any questions about these Terms and Conditions, you can contact us at:

📧 Email: info@horsix.com
📍 Address: Calle Benito Arias Montano 1, Escalera 1, 4th floor, office 4, 06800 Mérida, Spain
📞 Phone: +351 914 910 697