Shipping policy

2. Shipping and Returns

2.1. Shipping Times and Costs

• Individual products and small orders: Estimated delivery in 24 to 48 business hours.

• Full pallets: Delivery within 3 to 7 business days, depending on location.

• Balearic Islands: Up to 10 business days.

Shipping costs are calculated at checkout and vary based on the weight and destination of the order.
Orders placed over weekends and holidays will be processed on the next business day.

Horsix is not responsible for delivery delays caused by external factors such as adverse weather conditions, strikes, or other force majeure events.

2.2. Returns and Exchanges

Right of Withdrawal

Customers have the right to cancel their purchase within 14 calendar days after receiving the product, without needing to provide a reason. To exercise this right, you must contact us at info@horsix.com and follow the return instructions.

The refund will be issued using the same payment method within 14 days after receiving the returned product.

Return Conditions

• The product must be returned in perfect condition, unused, and in its original packaging.

• Return shipping costs are the customer's responsibility, except in cases of errors by Horsix or defective products.

If the product has been damaged during transport, the customer must note this on the delivery receipt and notify us within 24 hours of receipt, including photos for a claim with the shipping company.